SafanDarley North America promoted Brandon Bigelow to service manager. He will lead the company’s service operations, including expanding field service capabilities, strengthening technical support processes, mentoring service personnel and ensuring customers receive proper support. Bigelow previously served as service coordinator, where he centralized service scheduling, improved coordination across North America and strengthened communication between the distributor network and internal teams. “My goal is to continue improving response times, expanding our capabilities, and ensuring that every customer interaction reflects the performance and reliability our equipment is known for,” he said.